Overnight leadership doesn’t happen overnight

01.09.2011

 

Imaging Partners Online was established in response to a national and international shortage of radiologists and increasing demands for after-hours radiology. Almost 5 years later, IPO reports over 4,000 urgent CT scans every month and leads the way in measuring quality and service levels.

 

In the first month of operations in 2007, with only one afterhours client, Imaging Partners Online
reported 19 urgent, after hours CT scans.

IPO now reports over 4,000 urgent CT scans and 40,000 routine examinations every month for some 80 hospitals and clinics across Australia and the UK.

While a lot has changed at Imaging Partners Online after almost 5 years, there are some things that haven’t changed. True to its founding principles,radiology reporting at IPO is always performed in dedicated reporting centres and always in the radiologist’s normal waking hours.

Now with fully equipped and staffed reporting centres in Sydney, Melbourne, Perth, London and Leicester, IPO ensures that reporting is performed in an environment and a time-zone that gives
the best chance of a quality radiology report.

Regardless of location, all IPO radiologists are FRANZCR and registered in all Australian states. Multiple sites in multiple countries also provide important system redundancy.

At any given hour of the day or night, up to 6 IPO radiologists and a team of Quality Assurance and IT staff is dedicated to reporting every urgent case in the shortest possible time. Quality is measured and maintained through an extensive peer review process, an initiative that has been embraced by IPO’s 50+ radiologists.

‘We’re proud of what we have achieved’ says Founder and CEO of Imaging Partners Online, Bob Sheraton, ‘but I think we’re entering a new phase. The ability to provide a quality 24x7
reporting service is no longer in question. The ongoing challenge for us is to find new or better ways to integrate with our client hospitals and in doing so, lead the way in adding value to our clients.’

 

It’s all in the timing…

22.10.2010
To borrow a famous quotation, ‘the sun never sets on Imaging Partners Online’s off-site reporting service’. By clever use of international time zones, Imaging Partners Online ensures that urgent imaging studies are always reported by a fully awake, qualified radiologist, working from a dedicated reporting centre in London, Sydney, Melbourne and Perth, 24 hours a day, seven days a week.
 
Imaging Partners Online’s reporting radiologists are awake and at work, so communication with clinicians is an expectation, not an imposition. Medicine in general and emergency medicine in particular is becoming a 24/7 proposition.
 
Both patients and clinicians have the right to expect access to the same quality service at night as they access during the day and Imaging Partners Online is able to provide that. The Imaging Partners Online model delivers on the fundamental patient care principle that turnaround times for diagnosis and treatments are crucial to patient outcomes.
 
Imaging Partners Online believes that reporting from a dedicated reporting centre, on fully featured radiologist workstations, with access to 3D MIPS and MPR software, administrative support, secretarial support and IT support gives its radiologists the best chance of making a quality diagnosis. Should things go wrong with IT, several layers of redundancy ensure continuity of service. As well as patient health, Imaging Partners Online is also concerned about patient privacy. In recognition of our commitment to data protection and patient privacy, Imaging Partners Online was recently granted ISO 27001 certification, an internationally recognised data security standard.
 

Imaging Partners Online provides urgent, off-site reporting for over 70 hospitals and clinics and has been running its ‘around the clock’ service for over four years. Its unique workflow and in-house developed IT has been honed to ensure that every study is reported to a high standard and in the shortest possible time. A rigorous peer review and quality assurance program reinforces that quality and timeliness are equally important at Imaging Partners Online. 

Imaging Partners Online offers remote radiology reporting

31.07.2009

Imaging Partners Online is offering remote radiology reporting from a purpose-designed centre in Richmond, West London. It says it can connect to hospital radiology systems anywhere in the UK, and help trusts with pressures such as the 18 week referral to treatment time target and implementing the European Working Time Directive. Read More

Tagged: UK, Industry news

IMAGING PARTNERS ONLINE SETS RADIOLOGY QUALITY CHALLENGE

23.07.2009

Richmond-based remote radiology reporting company, Imaging Partners Online (IPO) has challenged the radiology industry to examine and improve quality assurance. The firm’s UK CEO, Jan Benson has set out a five-point manifesto of minimum standards that radiology departments and other healthcare professionals should demand from radiologists providing services to the NHS and private healthcare in the UK. According to Jan: “In my view, doctors are using images as a clarification for ... Read More

IMAGING PARTNERS ONLINE PROFESSIONALISES REMOTE RADIOLOGY REPORTING

19.06.2009

Eighteen-week targets, shortages of radiologists and the European Working Time Directive are causing pressure to build for radiology departments across the NHS. More than ever, trusts are outsourcing radiology reporting and one company, Imaging Partners Online (IPO), is bringing a newly-professionalised service to the marketplace. IPO offers remote radiology reporting from a purpose-designed centre in Richmond, West London. It places quality assurance and low error rates at the centre of ... Read More